Privacy Policy

JewelX Pte Ltd (“JewelX”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit jewelxtech.com or engage with our products and services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

We may collect the following types of information:

• Full name
• Email address
• Phone number
• Company name
• Job title (when voluntarily provided)
• Contact form enquiries and messages
• Website usage and analytics data
• Cookies, browser type, and device information

Some information is collected automatically when you browse our website through cookies and analytics tools. Other information is provided voluntarily when you fill out a contact form or request a demonstration.

We use the information we collect to:

• Respond to your enquiries and contact form submissions
• Schedule product demonstrations and onboarding calls
• Improve and develop our products and services
• Provide customer support and technical assistance
• Send marketing communications (only with your consent)
• Prevent fraud, unauthorised access, and security incidents
• Comply with applicable legal and regulatory obligations

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our website uses cookies — small text files placed on your device — to improve your experience and help us understand how visitors use our site.

We use cookies for the following purposes:

• Analytics: To understand how users navigate our website and identify areas for improvement.
• Performance: To ensure pages load correctly and respond efficiently.
• Preferences: To remember your settings and personalise your experience.

You may disable cookies through your browser settings. Note that some website features may not function correctly without cookies enabled.

JewelX may use the following third-party services to operate and improve our website and communications. Each is subject to their own privacy policies and data processing terms:

• Google Analytics: Website usage analytics and visitor behaviour.
• Google Workspace: Email communication and business productivity.
• Resend: Transactional and notification email delivery.
• AWS Amplify: Web hosting and cloud infrastructure.
• Cloudflare: DNS, security, and web performance.

We take reasonable steps to ensure that third-party providers handle your information securely and in accordance with applicable privacy laws.

JewelX implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, loss, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised use of your information.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Enquiry data and contact records are typically retained for a period sufficient to respond to your request and maintain records of our communications.

When information is no longer required, we securely delete or anonymise it in accordance with our data management procedures.

Depending on applicable law, you may have the right to request the following in relation to your personal information:

• Access: Obtain a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Ask us to delete your personal data where there is no compelling reason to retain it.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

JewelX may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of the website following any changes constitutes your acceptance of the updated Privacy Policy.